First, the service concept
---- Wholeheartedly, do your best
The service reflects the strength and commitment of a brand. With its solid strength, Shanghai KADO wholeheartedly provides pre-sales, sales and after-sales services to customers and be dedicated to helping customers to achieve success.
Second, the purpose of the service
----Customer-oriented, customer first, customer first
Shanghai KADO pursues the tenet of customer-oriented, customer-oriented, customer-oriented, always focusing on the interests of customers, always thinking for customers, constantly innovating and creating value for customers.
Third, the service specification
----Integrity, professionalism, efficiency and quickness
In order to better serve customers, Shanghai KADO has established a standard and standardized customer service system to provide personalized services for customers and strive to satisfy customers with comprehensive and meticulous services and further enhance customers' confidence and recognition of KADO.
Fourth, service commitment
Shanghai KADO promises products from the date of sale, all of which are product quality problems, 3 months replacement, 12 months warranty. The following conditions are not covered by the warranty, but the user can still enjoy the repair service provided by the company. The parts cost, maintenance fee and shipping cost to be replaced are borne by the user.
1. No warranty label or unauthorized modification or tearing of the warranty label.
2, All human damage, such as: access to improper power supply, damage caused by accidents, repair or modification not approved by the company, improper installation, etc., the warranty immediately lapsed.
3, The face shell scratch damage and other phenomena are not included in the replacement.
4. The product model on the warranty label does not match the actual product.
5. Damage caused by force majeure such as earthquakes, fires, floods, etc.
6. Disassemble, change, or install parts without the consent of the manufacturer.
V. Service Guarantee
1. The after-sales service is provided with 24-hour service, and customers can consult with the technical service personnel of the company on technical issues.
2. Shanghai KADO has various professional and technical personnel. According to the needs, the after-sales service department can call the required professional and technical personnel to the functional departments of the company at any time and dispatch them to the user's location to provide timely and high-quality services.
3. Shanghai KADO trains the technical personnel of the company and agents from time to time in order to timely grasp new technologies, new materials and new processes and provide users with punctual, rapid and high-quality services.
4. The sales department cooperates with the after-sales service department to return to the customers who order and use Shanghai KADO products on a regular basis. By accepting customer complaints and communication, we establish information feedback channels to obtain various information and take corresponding corrective (prevention) or improvement measures to ensure that products that meet the requirements are provided to customers.